How to Remove Your Name from Homes.com

How to Opt Out of Homes.com

Homes.com lists property information including names of current and past homeowners from public records. If you're concerned about privacy, here's how to request removal of your personal information:

Homes.com typically responds that they don't delete public records data. You may need to contact your local recorder's office to have records redacted at the source.

Contact Methods for Opt Out:

Phone: (800) 431-5509
Email: Support@homes.com or Privacysupport@homes.com
Website: Homes.com Opt Out Page

Sample Email Template:

Subject: Request to Remove Personal Information from Homes.com

To Whom It May Concern,

I am writing to request the immediate removal of my personal information from Homes.com. I have serious privacy concerns about my personal details being publicly accessible.

Please remove all information associated with:

Name: John A. Smith
Address: 123 Privacy Lane, Anytown, CA 90210

I understand this information comes from public records, but I am requesting you honor my privacy by removing or masking my personal details from your website.

Please confirm when this action has been completed.

Thank you for your prompt attention to this matter.

Sincerely,
John A. Smith

Sample Response from Homes.com:

"Thank you for reaching out. Our goal at Homes.com is to provide a comprehensive, accurate, and informative overview of the residential market for the benefit of all users. That includes displaying public records data, which may include individual names. Homes.com does not delete publicly published data records. To have public records redacted or access to those public records removed, please contact your local recorder's office."

Homes.com Company Information

Corporate Addresses

Irvine, CA Office:
17600 Laguna Canyon Rd.
Irvine, CA 92618
Norfolk, VA Office:
50 Granby Street, 10th Floor
Norfolk, Virginia 23510, USA

Contact Numbers and email

Main: 888-952-6393
Alternative: (866) 774-2947
Broker Services: brokerservices@homes.com

CoStar Group - Parent Company of Homes.com

Homes.com is owned by CoStar Group, a leading provider of commercial real estate information, analytics, and online marketplaces. Contact CoStar Group to ask about redacting your private info from homes.com.

CoStar Group Leadership

Andy Florance

CEO & Founder

Andrew (Andy) Colden Florance is the founder and has served as CEO of CoStar Group since its inception in 1987.

Christian M. Lown

Chief Financial Officer

Responsible for CoStar Group's financial operations, reporting, and investor relations.

Frank Simuro

Chief Technology Officer

Leads the technology strategy and development for CoStar's platforms.

View Full Leadership Team

Contacting Andy Florance

Biography

Andy Florance is the CEO and Founder of CoStar Group, Inc., which he founded from his dorm room as an undergraduate at Princeton University in 1987. He enjoys his spare time on a farm in the Virginia Blue Ridge Mountains with his wife Heather and two sons, Christopher and Matthew.

Public Address

Andy Florance lives at

3542 Newark St NW
Washington, DC 20016

View on Google Maps
View property on Zillow

LinkedIn:

Andy Florance's Profile

Public Email Addresses:

Court records

Andy Florance Phone Numbers

Publicly available phone numbers associated with Andy Florance:

(202) 253-1800

(202) 346-6700

(202) 362-3542

(202) 400-1600

(202) 450-5348

(301) 652-3432

(734) 395-0586

Contacting Lisa Curtis Ruggles

Biography

Lisa Curtis Ruggles (also known as Lisa Curtis Crow) is the Senior Vice President, Global Operations at CoStar Group. She is 58 years old and is known for her leadership in commercial real estate data operations. Lisa currently resides in Richmond, VA.

Current Address

2517 Hanover Ave
Richmond, VA 23220

View on Google Maps
View Street View
View property photos on Zillow

Spouse

Frank Lee Ruggles, Age 58

Public Email Addresses:

Lisa Curtis Ruggles Phone Numbers

Publicly available phone numbers associated with Lisa Curtis Ruggles:

Contacting Chris M. Lown

Biography

Christian (Chris) Mark Lown is the Chief Financial Officer of CoStar Group. He is 55 years old (born January 1970) and has an extensive background in finance and executive leadership.

Current Address

1211 Stuart Robeson Dr
Mc Lean, VA 22101

View on Google Maps

Spouse

Emily Victoria Lown, Age 52

Public Email Addresses:

Court records

Chris Lown Phone Numbers

Publicly available phone numbers associated with Chris Lown:

CoStar Group Headquarters

Address: 1201 Wilson Blvd, Arlington, VA 22209

View on Google Maps

File a complaint with the BBB to help resolve your dispute: CoStar HQ, CoStar Group of Florida

Frequently Asked Questions

Alright, let's get down to the gritty, nasty underbelly of Homes.com, where the complaints pile up like dirty laundry in a frat house. People are pissed about this site, and they're not shy about airing it out. Here's what's got users ready to yeet their laptops out the window:

Privacy Nightmares: Folks are screaming that Homes.com is basically a data breach waiting to happen. They're posting personal info—think mortgage amounts, homeowner names, and even refinance details—without consent. One user called it a "scammer's dream," saying it's like handing identity thieves a buffet of sensitive info. People are livid that their financial dirty laundry is out there for anyone with a Wi-Fi connection to snoop through.
App Issues That'll Make You Rage-Quit: The Homes.com app, especially since it replaced Homesnap, is catching heat for being a glitchy mess. Users are complaining about crashes when they try to save favorite listings, log-in problems that lock them out like they forgot the secret handshake, and missing features that made Homesnap useful, like property line views and ShowingTime integration. One person said it's like they "took a decent app and set it on fire."
Customer Service Sucks Harder Than a Black Hole: Trying to get help from Homes.com's support team? Good luck. Users say it's like shouting into the void—slow responses, if you get one at all. People trying to cancel memberships or get refunds are basically told to pound sand, with one user calling the process "a bureaucratic shitshow." Agents, in particular, are fed up with support that's about as useful as a screen door on a submarine.
Useless Leads for Agents: If you're an agent banking on Homes.com's "Your Listing, Your Lead" promise, some say you're in for a rude awakening. Multiple reviews trash the quality of leads, calling them "dead-end" or "not worth the pixels they're displayed on." One agent said they spent months chasing leads that went nowhere, like trying to sell a house to a ghost. For all the hype about free tools like Homes Pro, some pros feel it's a waste of time and money.
Subscription and Billing Gripes: Speaking of money, users—especially agents—are salty about getting nickel-and-dimed. Complaints roll in about unexpected charges, memberships that are harder to escape than a timeshare pitch, and a general vibe that Homes.com is more interested in your wallet than your satisfaction. One review straight-up called it "a money pit for realtors."
Outdated or Inaccurate Listings: Some users report that the listings on Homes.com are about as reliable as a weather forecast from a Magic 8-Ball. Properties that sold months ago still show up, or details like square footage and taxes are off, leading to wasted time and crushed dreams for homebuyers who thought they found "the one."

In short, people are saying Homes.com is a hot mess of privacy violations, technical glitches, and broken promises. It's like they're trying to sell you a dream home but forgot to mention the leaky roof and the raccoon infestation.